Techops Engineer

Job descriptions:

● Troubleshoot Issues 
When technical issues with the product arise, production support engineers must act 
quickly to analyze the available data and find the root cause of the problem. They may 
then develop a solution themselves or pass the problem on to other engineering team 
members, all the while providing users with progress updates. 
● Contribute to Product Development 
Production support engineers participate in all stages of the product development 
process, including designing, building, and testing. They also create useful tools such 
as internal software to automate key processes or platforms where customers can send 
inquiries and reviews. 
● Assist Users 
This role entails interacting with product users, often external customers but sometimes 
also employees. These interactions can occur in various setups, including in-person 
meetings, phone calls, emails, and live messaging chats. In all of these cases, it’s vital 
to address concerns promptly and maintain a helpful attitude.
● Prepare Technical Documentation 
Production support engineers prepare extensive documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other common tasks include weekly reports summarizing production performance, release notes for upgrades, and troubleshooting guides. 
● Suggest Improvements 
Because production support engineers deal with product issues firsthand, they can readily suggest overall product improvements, such as features that customers want. Ideally, they should also proactively evaluate engineering processes and provide recommendations to increase efficiency.