Customer Service Representative

PT. Utama Aset Digital Indonesia
Kota Administrasi Jakarta Selatan, Indonesia
Industri :
Keuangan/Bank
Posisi yang dibuka: 9
Total seluruh posisi: 12
Posted : 05 March 2024 21:00 WIB 9 hari - 31/12/2024 19:00 WIB
Spesialisasi : Bank dan Keuangan
PT Utama Aset Digital Indonesia (Bittime) is a regulated crypto-asset company that focuses on the cryptocurrency industry. PT Utama Aset Digital Indonesia has been registered and monitored by Indonesia Ministry of Trade (BAPPEBTI) and Indonesia Information & Technology (KOMINFO) since April, 2022. We aim to accelerate cryptocurrency adoption in Indonesia and increase the freedom of money..
We are searching for a highly motivated Customer Service Representative to join our rapidly growing financial startup company. The candidate will be responsible for ensuring that customer enquiries are responded to in a timely manner, and that issues are tracked with our internal teams to ensure that the resolutions arrive as soon as possible.
Jenjang : SMA / SMK / Sederajat
Program Studi : Semua Jurusan
Pengalaman : 2 Tahun
Requirements
  1. Bachelor's degree from a reputable university
  2. 1 years experience working in a Customer Service or Finance role
  3. High level English language communication ability, particularly written English
  4. Able to effectively communicate and organize details with colleagues in other countries and cultures
  5. Has interest with the Financial technology and industry
  6. Able to learn new concepts very quickly
  7. Highly professional demeanor when communicating with customers
Level Masuk : Entry Level
Jumlah : 14 orang
Penempatan : -
Tipe Pekerjaan : Penuh Waktu
Deskripsi Pekerjaan : Responsibilities
  1. Work with existing support team members to ensure customers receive responses within 24 hours
  2. Communicate with the company's technical teams to
  3. resolve customer issues in a timely manner
  4. Track the most common issues on a weekly or monthly
  5. basis, and accordingly implement improvements to company processes
  6. Track and report user feedback with the goal of improving the usability of our services
Location in Mampang, South Jakarta (Remote)
Lamar
Link
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