Lowongan Account Director - PT Aksi Visitama (TADA)

Posted : 01 March 2024 12:00 WIB tutup - 30/05/2024 23:00 WIB

Spesialisasi : Penjualan dan Pemasaran

TADA (usetada.com) help businesses to improve sustainability by retaining their customer better. It is an end-to-end customer retention platform that brings together customer data and behavior from online and offline channels to launch and manage a revenue-centric retention program. Established in 2012, present in several countries in Southeast Asia. Our mission is to build a truly global product that helps businesses to double their profit per customer. TADA has successfully been trusted by and integrated with 400+ Global Companies across fast-growing industries..

● Minimum 5 years of working experiences in client success / account management related field.

● Having exposure in Trade Marketing and/or General Marketing field.

Jenjang	:	Sarjana/S1
Program Studi	:	Semua Jurusan

● English fluency, excellent written and verbal communication skills (email, phone, etc.)

● Positive, can-do attitude with the drive to continuously learn and improve.

● Proactive, strong business acumen, detail-minded, and adaptable.

● Ready to work in an agile environment with flexibility & owning your responsibility to take up assigned duties.

● Should be a go-getter, be self-motivated, results-driven, aggressive.

Penempatan

Tipe Pekerjaan

Penuh Waktu

Deskripsi Pekerjaan

Relationship Building: Develop and maintain strong relationships with clients, becoming a trusted advisor and main point of contact.
Onboarding and Training: Guide clients through the onboarding process, helping them understand how to effectively use the product or service. Provide training and resources to ensure successful implementation.
Needs Assessment: Understand clients' goals, challenges, and desired outcomes. Conduct needs assessments to tailor solutions that address their specific needs.
Strategic Planning: Collaborate with clients to create a strategic plan that outlines their goals and how the product or service will help them achieve those goals.
Ongoing Support: Provide ongoing support and assistance to clients, answering questions, troubleshooting issues, and offering solutions to maximize their success.
Regular Check-ins: Schedule regular check-ins or business reviews with clients to review progress, address concerns, and identify opportunities for improvement.
Data Analysis: Analyze client data and usage patterns to identify areas where clients could improve their utilization of the product or service.
Feedback Collection: Gather feedback from clients to understand their satisfaction, gather insights, and make necessary improvements to the product or service.
Renewal and Upsell Opportunities: Identify opportunities for renewals, upsells, and cross-sells based on clients' evolving needs and usage patterns.
Customer Advocacy: Act as a customer advocate within the company, representing clients' interests and feedback to relevant teams, such as product development and marketing.
Conflict Resolution: Address and resolve client issues or concerns, working with cross-functional teams to find timely and effective solutions.
Customer Training and Education: Develop and deliver training sessions, webinars, workshops, and educational materials to help clients fully utilize the product's capabilities.
Reporting: Maintain accurate records of client interactions, progress, and outcomes. Provide regular reports and updates to internal teams and management.
Customer Satisfaction: Measure and monitor customer satisfaction metrics to ensure clients are satisfied and achieving their desired outcomes.
Continuous Improvement: Continuously refine and improve the client success process based on feedback, industry trends, and changing client needs.

to build strong, long-lasting relationships with clients, focusing on their satisfaction, retention, and overall success

Tutup

Account Director

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