Lowongan Merchant Support (Full Time) - based in Semarang - DANA Indonesia

Posted : 07 November 2023 10:00 WIB tutup - 12/01/2024 12:00 WIB

Spesialisasi : Administrasi

#BukanDompetBiasa

DANA is a TechFin company that aims to bring in inclusive financial services to empower people for a better living. We aim to be one of the Pillar of Digital Economy in Indonesia by enabling the society to transact seamlessly. As a highly secured and scalable payment service platform to connect everyone based on world class technology, our goal is to provide Indonesia with a trustworthy and convenient mobile payment system to cater the needs of our customers, and sustainable profitable business for our stakeholders.

Join us and together we build Indonesia cashless society..

Bachelor degree from a reputable Indonesian or overseas university
Having good personalities, effective problem-solving, communication and interpersonal skill;
Interest in fintech landscape and transactional aspect in a fast growing start-up environment;
Capable working as a team and independently;
Professional proficiency in English

Jenjang	:	Sarjana/S1
Program Studi	:	Semua Jurusan

Bachelor degree from a reputable Indonesian or overseas university
Fresh Graduate
Having good personalities, effective problem-solving, communication and interpersonal skill;
Interest in fintech landscape and transactional aspect in a fast growing start-up environment;
Capable working as a team and independently;
Professional proficiency in English
This position is based in Semarang, a full time job.

Level Masuk	:	Entry Level
Penempatan	:	-
Tipe Pekerjaan	:	Penuh Waktu
Deskripsi Pekerjaan	:	1. Create/update flow handling for Merchant Case (SOP/WI/Matrix) 2. Checking and analyze root issue that happened during day to day operations and put on Incident Report 3. Do escalation and align with other team (TS, CFM, Risk, BD, PD, PM, etc) to solved the issue 4. Align with other team when we have preparation for new partners or new product 5. Monitoring & supporting all issue to/from Aggregator Partner. Include workshop, discussion, improvement, etc. 6. Make sure all process goes well and meet the KPI from L2 Merchant Support (productivity, response time, Quality, Resolution etc) 7. Monitoring Backlog ticket on L2 Merchant Support 8. Responsible for handling customer visit relate to Merchant Case

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Merchant Support (Full Time) - based in Semarang

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