Lowongan CX Workforce Analyst - JD.ID

Posted : 01 November 2021 06:00 WIB tutup - 30/11/2021 23:00 WIB

Spesialisasi : Kehumasan

Hi, E-commerce and digital enthusiast, JD.ID is hiring!

We are looking for passionate people to join our mission to make JOY happen.

Explore a new journey and an interesting job opportunity with us: https://www.careers-page.com/jdid

Let's take a leap to success with JOY!

#JDTalent #JoinOurTeam

Candidate must possess at least Bachelor's Degree in any field.
Required language(s): English, Bahasa Indonesia
At least 3 Years of working experience in the related field is required for this position.
Preferably Supervisor/Coordinator specialized in Customer Service or equivalent.
Experience with proficiency in manual skill changes, agent reports, agent calls /email, live call flows
Ability to explain calculating their forecasted trends, as well as, which levers to pull and when in a real time environment
Understanding of the Contact Center Planning Cycle
Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision
Strength in accuracy & attention to detail in a high output & speed environment.
Highly developed analytical and problem solving skills – demonstrating thought leadership.
Strong interpersonal skills to develop and nurture shared ownership in process/project and business goals.

Jenjang	:	Sarjana/S1
Program Studi	:	Semua Jurusan

Level Masuk	:	Entry Level
Penempatan	:	Jakarta
Tipe Pekerjaan	:	Penuh Waktu
Deskripsi Pekerjaan	:	Responsible for collaborating with the operational team on the day to day staffing activity. Develop accurate forecast for daily, weekly, monthly and yearly in order to optimize resources and drive abandon rate consistency. Planning and Schedulling Strong knowledge of call center operation, email , chats and backend Act as a key point to of contact communication with team leader to throught out each day Ensure real time performance is analyze on an interval basis throughout the day and recommendation to achieve dept goals.

Tutup

CX Workforce Analyst